FAQs for Moving Services
Often, people have many questions about using a Moving Service prior to Booking. We have provided some Service Faqs to help inform you better about our professional moving services offered.
Can you help me figure out how much help I need?
Yes, refer to our Estimate Chart to help guide you … - |
based on assessing the size of your household or business in selecting the number of workers and hours needed.
Refer to the Estimate Chart to Determine Helpers & Time Needed »»
Of course you can always call Eric directly at 1-800-MOV-TEAM to do a phone consultation walk-through for extra guidance or request an on-site visitation for the most accurate estimate. We do our best to work within your budget and also give you breaks where possible.
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Do you offer any discounted rates?
Yes, often we offer Seasonal, Military, or Special rates … - |
along with bonus features and breaks that can apply toward your moving services costs.
Military discounts for Active Duty Personnel can arbitrary apply with applied discounts as much as 10%. Additionally, bonus features such as no travel or stairway fees can kindly be assigned. Generally, advertised seasonal or special rates are stated on the Booking Page prior to booking. Please feel free to inquire about any ongoing discount offerings.
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Can you move me even if I'm not located in the city?
Yes, we service a 50 mile radius service area within … - |
the Kansas City, MO-KS Metro extending to surrounding area communities and outlying remote areas.
To help determine if you are in the realm of our service areas, please refer to our Service Area Location Map »»
We kindly extend the radius to bring our moving services to remote areas throughout the Bi-States of Missouri and Kansas as we understand that moving services may be limited in some areas. If you are unsure about your area, please call Eric directly at 1-800-MOV-TEAM to discuss your service area needs.
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Can I change my Booking Date?
Yes, all booking dates can be changed as needed … - |
up to 24-48 hours of previous date booked. However, this change will need to be done online using our Booking System to be able to see and reserve available times.
Please note, bookings are on a first come, first serve basis, we recommend making any date changes at your earliest convenience to help ensure a new booking time slot. If your time slot needed is booked, you may call Eric directly at 1-800-MOV-TEAM to shuffle a suitable alternate time for accommodation.
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Do you issue refunds for cancelled bookings?
Of course we do! All refunds can be credited back … - |
to you within 3-5 business days less a $100 inconvenience fee required in the event of a booking cancellation whereby our schedule loses a booking appointment slot time. Generally, refunds are immediate of same day cancellation or within 24 hours.
We do not charge a cancellation inconvenience fee for booking changes requiring a new booking date or for additional bookings of the same date and time. We also do not charge a cancellation fee for inclement weather conditions. However, please note that customer "No Shows" will also require a $100 inconvenience fee whereby our schedule loses a booking appointment slot time.
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Do you charge extra rates for weekend bookings?
We do not charge extra for Saturday bookings … - |
however, we do generally charge extra for Sundays. Please note that Eric is generous in applying extra fees or cost.
We always accept weekend bookings as we understand how important it is to accommodate work and play schedules for persons who may need to rely on moving services during the weekends. That's why we are always open 7 days a week!
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What type of payments do you accept?
We accept debit & credit cards by major companies … - |
such as MasterCard, Visa, American Express, and Discover through PayPal Here along with PayPal App payments.
Accepting these types of payments allows us to give you immediate booking time slots and issue any refunds in a timely manner. This protects both parties with a paper trail proving payments/refunds.
Please note, if Prepaid Cards or Gift Cards are used for payment, these type of cards must be registered for Card Ownership information so payment gateway processing can be completed along with any refunds that may need to be issued.
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How are any damaged items handled?
Items are covered by your insurance and ours … - |
depending on the services provided. Currently, we only provide moving labor help to Self-Movers.
It is the responsibility of the customer booking moving jobs to maintain home/renters or office/business insurance during all processes of moving services provided by us.
We do our best to move your items safely and secure loaded items. We assess and maintain a item checklist to help you report any damages for insurance claim. However, once we provide full service moving with our own truck for future services, you will be reimbursed by our insurance for your valued items in transport.
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Can you reserve my rental truck for me?
No, only the persons booking the moving job can … - |
reserve moving trucks with the truck rental company. This ensures protection for both parties and allows you to acquire Rental Truck Coverage for any vehicle driving damages that may be incurred. It also allows you to name any designated drivers to be covered who may be offering Driving Help services, such as Aplanet Movers.
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What if someone gets injured while moving my items?
Aplanet Movers provides insurance for all labor staff… - |
and does not require liability injury insurance by customer. However, any customer moving items are responsible for any self-induced injuries and will not be included in any claim on Aplanet Movers' behalf.
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Tips for Your Move
Aplanet understands the importance of your relocation, so we have provided some helpful moving tips that may be useful in planning and executing your move whether it is across town or long distance.
Plan your destination route as best as possible.
Know what driving route paths are available … - |
so you can plan the best driving route possible. A great tool for this is MapQuest.com. They provide 2-3 different driving routes at one lookup time to analyze for selecting the safest, most convenient, and best mileage for your desired needs. This tool is highly recommended. If you are driving, don't forget to print out your route map!
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Know the weather & driving conditions before your departure.
Make sure you look up conditions and delays … - |
that may affect your planned dates before you start driving or while your planning the destination route.
You can look up this information for anywhere in the country by visiting the National Traffic and Road Closure Information provided by The U.S. Department of Transportation. This national lookup tool is invaluable for all seasons and destinations. Highly recommended.
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Make sure you reserve your truck and movers asap.
Once you know your move-out and move-in dates … - |
be sure to schedule your selected Mover Service as soon as possible to ensure you get availability of the scheduled dates you need. Busy seasons, weather, economic situations, etc. can inhibit getting the dates you need to book required services.
Once you have done your homework and you find the best Moving Service that can accommodate your needs, do not hesitate to call your selected service directly for any questions, concerns, or advice. In the event you can not get your selected service for booked dates, they may have a referral service for you.
Some dependable Truck Rental Companies that can accommodate your move for local and long distance use are:
- Budget Truck Rental »»
- Enterprise Truck Rental »»
- Penske Truck Rental »»
- U-Haul Truck Renal »»
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Your truck size matters, be sure to get this right.
Self-Movers need to assess their household size so … - |
they can properly reserve the right size truck to transport their items. This step is very important because the truck needs to be packed snug and complete with good secure restraint to prevent items over-shifting resulting in possible damages.
Consult with the truck rental company or a Professional Mover such as Aplanet Movers who can help you assess the size you need. These services can do phone call walk-throughs or on-site visitation estimates.
To help you get started on the assessment size and associated labor hours Refer to the Estimate Chart to Determine Helpers & Time Needed »»
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Be prepared to have the moving supplies you need.
Having the supplies you need on hand is important … - |
to the logistics of timely execution for the planned truck loading time slot. Make sure you have enough supplies on hand to prevent interruption of your planned schedule with no down time.
You can get supplies at some moving company retail outlets or from online supply stores. Companies such as U-Haul will buy back unused boxes.
If you need extra supplies on the day of your move, a service like Aplanet Movers is glad to pick up additional supplies for you prior to arrival!
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Box sizes and types are important for handling and packing.
Be sure to buy the right boxes to pack your items in … - |
to prevent damaging items. Many different box types exist to pack certain items for best transport as well as having certain thicknesses or design to help sustain and safeguard your items.
Be sure to use plenty of foam padding, bubble wrap, and packing paper to snug fit your items within the boxes while using extra packing materials to fill in empty spaces to prevent box stack crushing. Keep in mind, packing smaller boxes with heavier items is not only easier to handle but smaller boxes stack and load easier on dollies making for a more efficient move.
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Clearly label packed boxes and organize according to rooms.
Self-Movers on stricter time schedules with reserved … - |
moving help can benefit from organizing and stacking their packed boxes within their rooms areas for faster loading.
Clearly labeling boxes on several sides for their designated rooms will also help unloading go faster. Keep in mind, most boxes have labeling on top side which is fine to list contents, but labels on box sides can get the boxes distributed to their room destination by the movers much easier.
Good labeling will help prevent you from having to lift and move boxes to designated rooms afterwards and aid in being able to identify contents easier for unpacking.
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Plan. Prepare. Organize. Execute.
These 4 factors will help your move go smooth with little down time. Coordinating and planning all aspects of your move will help you stay stress-free and keep your move on track.
A Professional Moving Service such as Aplanet Movers, will help guide you in all aspects of your move along with being a dependable go-to moving service in getting the job done right. "Correct Moves Save You!"
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has well over 12 years extensive background experience in the Moving & Relocation industry. Eric has helped 3 start-up moving companies (including his own) in establishing a successful business by contributing his expertise in logistics, technique & training, accounting, and client services. With Eric managing your move, your sure to get the job done right!
